Welcome to our website! This website is operated by and on behalf of The Grounds Florals by Silva Pty Ltd ABN 16 604 452 191 (The Grounds Florist).
Orders and Delivery
Our normal hours of delivery are Monday to Friday 9am -6pm AEST, excluding public holidays (Business Days). All orders placed by 10am on a Business Day will be delivered on the same day but is not guaranteed. All orders placed after 10am will be delivered the next Business Day.
For any specific order requirements such as a faster delivery time, you should contact our store directly by phone. We cannot guarantee a specific delivery time but will make every effort to fulfil your request.
It is your responsibility to enter the correct delivery address details at the time of your order. If the delivery details you have given are incorrect, you will be required to be pay redirection and a delivery fee.
We are not responsible if the recipient is not at the specified address that has been supplied. You need to make sure your recipient is home on the date of the delivery.
We will try our best to contact both you and your recipient but if we are unable to make contact, we have the discretion to leave your order at the nominated address for delivery or return it to our store. Where you require your order to be redelivered or redirected, we have the right to charge you an additional a redirection or redelivery fee.
We value our customers and we will make every attempt to deliver the best products available.
We will do our best to create a floral arrangement as close as possible to what you have ordered by choosing only fresh good quality seasonal flowers. However, our products are seasonable and perishable so we have right to change or substitute your order depending on availability of products on the day of delivery.
Generally, fresh flowers have a vase life of 3-5 days. To maximise the life of our products, flowers should be unwrapped, stems cut and placed in fresh water in a cool environment.
Prices for products displayed on our website are current at the time of display. These prices may be subject to variation without notice. Delivery fee is additional. On payment all prices are final. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.
Orders will not be sent until full payment is made.
If you wish to cancel your order, we require at least 24 hour notice before the date of delivery for a full refund. Cancellations received with less than 24 hours’ notice prior to the date of delivery will be charged at 50% of the total order value.
Any orders cancelled after payment has been processed will incur a 25% processing fee of the total cost of your order.
Refunds and Returns
In the unlikely event that you are not satisfied with the products you have received from us, please contact us immediately but at the latest within 12 hours of delivery. Depending on the circumstance, we may offer you a store credit, exchange or refund. Where requested by us, you must provide evidence of any faulty products (such as a photo).
Due to the nature of our products, we will take all reasonable steps to ensure the longevity of your product. We do not take responsibility if our products are damaged due to negligence of others.
Disclaimer and Limit of Liability
We are not responsible for any loss or damage you suffer in relation to your use of the website and purchase of any of our products. You should ensure that any products, services or information available through this website meet your personal requirements.
To the fullest extent permitted by law, we disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. We give no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
We do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in this website or as to their correctness, suitability, accuracy, reliability, or otherwise.
Where we are liable to you, our maximum liability to you, exercised at our discretion, is the resupply of your order; the replacement of the products; or a refund of the products you have ordered from us.
We are committed to protecting your privacy. We use the information we collect about you to provide the products you have orders. We respect the privacy and confidentiality of the information provided by you and we comply with the privacy laws in Australia. You may change your personal details at any time by advising us in writing via email.
We do not and will not sell or deal in personal or customer information. We may however use on an anonymous our aggregated basis, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
This website contains content which is owned by or licensed to us. This content includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party.
Variation and Waiver
If you have any concerns please contact us at
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Monday to Saturday 9am-2pm. For delivery & pick-up.
Thank you for your support during these difficult times.